Zero Knowledge® Customer Interactions
Helping human and AI agents do more while seeing less.
Journey.ai is the Zero Knowledge® transaction layer for contact centers and agentic AI—so you can complete payments, authenticate users, and collect regulated data without bringing your agents, CCaaS, or AI into the data flow.
Named a 2025 Gartner® Cool Vendor™ in Customer Service and Support Technology.
The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates, and is used herein with permission.
Integrated with leading CCaaS, UCaaS, and AI platforms.
Apps
Deploy sensitive workflows in minutes—without sensitive exposure.
Journey apps turn “audio-only” interactions into blended voice + digital experiences using the customer’s smartphone and computer.
AI
Transactional AI for regulated customer experiences.
AI Agents can’t, and shouldn’t, collect biometrics, SSNs, credit card numbers, and other regulated and complex data.
Journey equips AI agents with secure tools (via MCP servers and APIs) so they can complete payments, authentication, forms, and signatures without collecting or retaining sensitive data.
Digital adoption for sensitive steps.
When given a secure digital option, customers overwhelmingly choose it.
AHT reduction.
Replace manual Q&A and back-and-forth with fast digital completion.
See the Difference
From audio-only… to
Zero Knowledge® workflows.
See how sensitive steps like payments and identity shift from slow, risky conversations to secure, guided flows—without exposing regulated data to agents or AI.
Platform & Technology
Built on the Zero Knowledge Network®.
Journey’s Zero Knowledge Network® orchestrates secure customer-side workflows and routes encrypted data directly to the right destination system. Your contact center and AI platforms receive outcomes, status, and confirmations—without ingesting the underlying sensitive inputs.
Flexible Workflow Orchestration
A single operational layer to configure, govern, and measure sensitive workflows across apps, channels, and teams.
- Sequence any combination of ~50 device-based actions
- Device native capabilities, built by Journey, and partner ecosystem
- Designed for businesses to configure, deploy, and assess value in a single day
Solutions
One platform. Many high-value workflows.
Choose a use case. Deploy the app. Keep sensitive data out of scope. Journey helps you modernize the interactions that matter most—without rewriting your entire contact center.
Financial Services
Secure every “high-veracity” moment—without customer frustration.
- Caller authentication for account access and high-risk actions
- Payments for servicing, collections, and cardholder workflows
- Forms and documents for disputes, authorizations, and onboarding
Retail
Fix the workflows that slow down revenue.
- Payments and refunds without insecure call transfers
- Identity checks for account takeover prevention
- Signatures and forms for warranties, disputes, and approvals
Healthcare
Reduce friction while respecting privacy.
- Patient authentication without repeating personal questions
- Copays and billing payments without exposing PCI
- Forms, signatures, and document capture for intake and consent
Utilities
Make service calls faster—and safer.
- Start/stop service and move workflows
- Credit checks and identity verification
- Bill pay and payment arrangements
SLED
Modernize citizen workflows without expanding risk.
- Identity verification and secure intake forms
- Payments for permits, fees, and services
- Signatures and document capture for approvals
Outcomes
Reduce risk. Increase containment. Move faster.
Journey is built for the realities of enterprise CX: audits, privacy, fraud, AI adoption, and the need to modernize without fragile integrations.
PCI Compliance
Keep payment data off agents and out of your environment while still delivering a smooth customer experience.
Account Opening
Combine forms, disclosures, signatures, and ID capture into a single guided flow.
AI Self Service Containment
Equip AI agents with secure tools while keeping raw sensitive data out of the AI and contact center environment.
Ready When you Are
Get a Personalized Demo
Tell us what you’re trying to protect or automate—payments, authentication, documents, or agentic AI—and we’ll show you the fastest path to production.
