Reality Check: There’s Far Too Much Friction AND Fraud in Contact Centers
There’s a general consensus around the idea that business leaders must choose between fighting fraud and creating friction on the customer. Since we are…
Tag: Verification
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Avaya and Journey at HIMSS 2022 – Discover New Connected Patient Experiences
COVID-19 forced companies across the healthcare continuum to adapt, and now the future of patient engagement is here. Organizations need to deliver an integrated,…
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Facial Biometrics – DONE RIGHT
I do wonder whether this news story about the IRS quickly ditching facial biometrics is a knee jerk reaction to a poorly implemented system…
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“Cheers” and the Internet – Where Everybody Knows Your Name
While it may be nice that everyone at a favorite gathering place knows your name, this is certainly not the case with the Internet.…
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Trademark, Shmademark … Who really cares?
A few weeks ago, Journey was officially awarded the trademark “Zero Knowledge Network”. This is important to us because this trademark embodies a great…