“What Was Your First Dog’s Name?” And Other Ways to Annoy Your Customers
We all joke that it’s a wise idea to stay away from politics and religion in most conversations unless you’re pretty sure of how that’...
Customer experience (CX) startup Journey officially came out of stealth mode today with the launch of its innovative cloud identity service, which has a prime use case for contact center interactions.
Though making its formal debut today during an Enterprise Connect Virtual Bootcamp session, Journey has previously earned recognition for its innovative approach for building trusted digital relationships between businesses and their customers. Using a technology known as zero knowledge protocol, Journey’s cloud identity service ensures that no private customer data is shared with contact center agents. For this, Journey won two top honors in the 2020 Best of Enterprise Connect Award program: Best of Enterprise Connect Overall and Best Innovation in Customer Experience, as revealed in March.
In this article, I’ll review the people behind Journey, what the company does, and why its technology resonates with me.