User experience and security have historically been seen as a mutually exclusive tradeoff where strengthening one weakens the other. At Journey, we refuse to accept this paradigm and have fundamentally re-thought authentication, and digital identity, from the ground up.
Besides being obnoxious to recite and key in, security questions/answers and account numbers can be stolen just as easily as devices can be.
Ultimately authenticating the human being, rather than the device, is what matters most, and voice biometrics are a step in the right direction. The success rates with multiple attack vectors, as well as UX hurdles, however, limit their potential to function as more than a secondary factor.
Authentication receives a lot of attention, but unlocking the door is just one step of the process. Journey’s digital identity network transforms the entire lifecycle from enrollment through verification, authentication, secure storage and privacy preserving access to customer information on a need to know basis.
When was the last time you answered an unknown number? When was the last time you trusted that unknown caller? Tried keying in a 16-digit account number to an IVR recently? Outbound Right Party Connect is hard and getting harder, and inbound isn't any better. Journey has a solution.
Today, sharing and verifying PII and sensitive information requires a patchwork of bandaid solutions that mask what the call & screen recording softwares capture. With Journey, caller information is shared and verified without ever touching the contact center infrastructure or agent desktop.
Simultaneously Solving the Industry's Most Important Challenges around Fraud, Customer Friction, & Privacy
with a fresh approach to comply with often conflicting regulations.
Triple customer connect rates and reduce TCPA regulatory exposure with outbound interactive multi-media and enhanced callerID.
Virtually eliminate fraud from false-positive authentications with rapid deployment of multi-factor local and cloud based biometrics for identity veracity greater than 99.99999%.
Multi-factor biometric authentication with a single tap. The days of entering 16-digit account numbers, pin numbers and social security numbers are gone.
Upon request from the agent, callers can verify credentials, documents & more in seconds; all without any raw data touching the CC infrastructure or agent desktop.
Credit card numbers are never recorded as touch tones or read to agents to be stored as text; providing a much needed solution to a decades old vulnerability & PCI challenge.
Agents can validate customer information without ever being exposed to sensitive data such as SSNs; a breakthrough for remote agent flexibility & in PCI, GDPR, HIPAA & CCPA compliance.
Verified identity should be at the root of trust between consumers and businesses, but the reality is that the internet was never built with an identity layer and in the telephone network’s world of VoIP, CallerIDs are too easily spoofed. The frequency of fraudster attacks online and in the contact center are skyrocketing, and consumers’ concern with businesses misusing, abusing, or losing their data is increasingly top of mind.
Journey’s Zero Knowledge Identity Network is a patent pending and fundamentally new approach to the collection, verification and use of identity and other consumer data in the relationship between consumers and business. Journey’s holistic approach simplifies regulatory compliance and exponentially raises the bar in the reduction of both fraud and user friction.