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  • Verify identity in less than 2 seconds
  • Save at least $1 per call
  • Save up to $400/agent/month
  • Identity Authentication Accuracy of 99.9999%
  • Increase Outbound Right Party Connect Rates of up to 10X
  • Award winning customer experience

Journey takes a fundamentally new approach to verifying identity throughout the entire customer lifecycle that is faster, more secure and completely compliant with all security and privacy regulations.

Watch CEO, Brett Shockley Explain Journey's Contact Center Solutions

Journey secures inbound calls to the contact center establishing a secure, private, and personalized experience in less than 2 seconds, with 99.9999% veracity.

Journey is 99.9999% accurate vs voice based: 94% and knowledge based: 70%
Journey's Solutuion

With consumers overwhelmed by endless spam, contact centers find it more and more difficult to connect with customers for legitimate purposes. Journey’s solution can achieve 10x improvement in right party connect rates.

Secure agent dashboard screen

Zero Knowledge may sound like a bad thing, but it’s a game changer for contact center leaders who want to secure the agent interface. Journey enables agents to verify information without actually seeing it, enabling them to work from home securely and in compliance with all current and future security and compliance laws.

Verified identity is the foundation of every high-value interaction with your customers throughout their lifecycle. Until now, identity solutions are fragmented and address each stage individually. There’s a better way.

Lifecycle

Connect

The proliferation of spam calls to mobile phones has made it next to impossible for enterprises to connect to their customers. With pre-call notifications and 2 lines of customizable caller ID, enterprises are up to 10X more likely to pick up a call from a trusted company and be instantly and mutually authenticated.

Authenticate

Ninety-two percent of companies use knowledge-based authentication, which is time-consuming, ineffective, and irritating to customers. Journey’s authentication takes less than 2 seconds, saving at least $1 a call in time alone. That’s not even counting the savings on avoided fraud or costly step-up authentication methods.

Interact and Transact

Quickly, easily, and securely conduct business transactions on a single call, like processing payments, signing documents and getting down to business without painful and disjointed processes. All of this conducted with “zero knowledge”, meaning that sensitive information if not visible to an agent.

Transfer

Mutually verified authentication travels with customers if they need to be transferred, saving time and creating an amazing customer experience.

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