eKYC Customer Onboarding Brochure
You only have one chance to make a first impression, so new customer onboarding needs to be flawless. Journey’s eKYC solution enables fast, secure and privacy-preserving onboarding…
Resources
Documents, whitepapers, articles, and more.
37 results found
-
-
Outbound Campaigns Brochure
Consumers have become so suspicious of calls from unknown numbers that most businesses’ efforts to proactively reach their customers are almost entirely futile. However, if a business…
-
Inbound Caller Authentication Brochure
In any interaction where sensitive information is shared, the most important question to answer first is “with whom am I speaking?” Journey has a revolutionary way to…
-
Contact Center Solution Overview
Truly knowing exactly who your customer is when they engage with your contact center solves many serious challenges. Quickly and securely establishing trusted identity protects you and…
-
World Reimagined: A Different Perspective on How to Handle Threats to Data Privacy
We recently spoke with Brett Shockley, CEO of the privately held Journey, on global challenges in cybersecurity and privacy, and how his company is looking at these…
-
CCT & Journey: Integrating Biometrics, Bots & Omni-Channel to Improve Customer Satisfaction & Fraud Prevention
Customer behavior and technology have changed dramatically in the past few years. These changes provide a unique opportunity for contact centers to modernize their customer experience, agent…
-
TalkingHeadz with Brett Shockley, CEO Journey.AI
Brett’s journey, prior to Journey, included being the CTO role at Avaya. He was responsible for Avaya’s mergers, acquisitions, major partnerships, corporate strategy, and emerging products including…
-
The Criticality of Trusted Identity for W@H Agents
In this 30-minute podcast, we discuss the security, compliance, and efficiency challenges faced when sending agents to work from home. Clearly, having sensitive information on a screen…
-
Identity as the Root of Trust
The advent of powerful personal computing technology, combined with the sensors available on mobiles and (at least partially) desktop or laptop, has made it possible to create…
-
Journey & Avaya Customer Authentication One-Pager