Give AI agents secure tools for regulated workflows—without giving them regulated data.
Journey’s MCP server lets AI platforms invoke secure payments, authentication, forms, and documents as tools. Your AI agent receives structured results. Sensitive inputs stay protected and are routed to the destination systems that actually need them.
What is MCP—and why does Journey use it?
Model Context Protocol (MCP) is an open standard for connecting AI applications to external tools and systems in a consistent way—so AI agents can “do work,” not just chat.
Journey uses MCP because the highest-value CX workflows are often transactional and regulated: payments, identity verification, signatures, forms, and uploads. Those steps require strong privacy and governance. MCP provides the standardized tool interface; Journey provides the secure transaction layer.
MCP is how AI calls tools. Journey is how AI safely completes regulated steps.
From “intent understood” to “issue resolved.”
Most AI stacks can:
- Understand intent
- Retrieve knowledge
- Guide the conversation
But self-service containment and agentic resolution stall when a workflow needs:
- Payment details (PCI)
- High-veracity identity proof
- Complex forms and documents
- Signatures and approvals
- Multimodal inputs (IDs, images, uploads)
Journey exposes these steps as deterministic tools via MCP.
AI orchestrates the experience; Journey runs the secure customer-side step; your systems receive the data; the AI receives results.
Journey
MCP architecture
- Your AI platform connects to Journey’s MCP server (Streamable HTTP).
- Your AI agent discovers available tools (tool discovery does not require OAuth).
- When the agent needs to execute a tool, it authenticates via OAuth and calls the tool.
- Journey delivers a secure workflow to the end user (mobile web experience).
- Journey routes encrypted data to the destination systems you specify (processor, CRM, EHR, mainframe, etc.).
- Journey returns a structured result object to your AI agent (success/fail/pending + references).
Pre-packaged apps +
flexible workflows
Journey provides a set of pre-packaged tools (apps) plus a flexible tool for multi-step workflows:
Pre-packaged tools:
Auth Passkeys
Payments
Documents
Forms
Custom tools:
Flexible Workflows
Deliver custom-built or multi-step sequences that combine apps
Best Selling Starting Points: Payments and Authentication.
Get Started
Ready to integrate?
Option 1 — Talk to an engineer
Schedule a technical integration call to map your top regulated intents to Journey tools and determine the fastest path to production.
Option 2 — Start hands-on
Request sandbox access and we’ll provide your staging credentials and partner portal access.
