We’re building the future of secure customer interactions.
Data privacy should be a basic human right, and we founded Journey with the belief that the current paradigm of requiring people to expose sensitive data with promises of protecting it and redacting it later was unacceptable, and a promise to create a better way.
Modernize CX without trading privacy for convenience.
Customer experience is being rebuilt around automation and AI. But the workflows that matter most—payments, identity, documents, authorizations—still depend on regulated data. Journey exists to make those workflows safe and effortless by changing the tools and changing the data flow.
We use Zero Knowledge® principles and the patented Zero Knowledge Network® to help customers complete sensitive steps on their own device while your systems receive verified outcomes.
Apps that solve real, regulated workflows.
- Payments that keep PCI data out of scope
- Authentication with passkeys and OTP for high-veracity verification
- Documents and forms for signatures, intake, and structured data capture
- Custom multi-step journeys that combine these into end-to-end workflows
- A platform built to be consumable by human agents and AI agents (via API and MCP)
Do more while seeing less.
Most systems collect sensitive data in the interaction layer and try to protect it later through policy, controls, and redaction. Journey is built to reduce exposure at the architecture level: sensitive inputs can bypass agents and AI and route to the systems that actually need them.
The result is better CX, lower handle time, and a cleaner compliance posture—without fragile integrations.
Our Team
Built by operators and builders who’ve scaled enterprise communications.
Journey is led by a unique mix of serial entrepreneurs, Fortune 500 executives, and engineering and security leaders with deep experience across contact centers, communications platforms, and enterprise security.
Brett Shockley
CEO
Alex Shockley
President & COO
Gary Coman
CRO
Eric Stone
CTO
Get Started
Want to see Journey in action?
Tell us the regulated workflow you want to modernize first—payments, authentication, documents, or agentic AI—and we’ll show the fastest path to production.
