Journey Apps

Ready to instantly deploy, configure, and manage Zero Knowledge® workflows natively in your CCaaS—so your most valuable (and most sensitive) customer interactions become fast, secure, and measurable.

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Journey Products: Authentication, Documents, Payments, and Flexible Workflows

Transformational Impact with Unmatched Speed to Value

Immediate Digital Transformation

Your customers’ phones are more than a microphone and speaker. Journey turns the smartphone into a secure second channel—unlocking modern capabilities for high-stakes workflows while keeping the voice experience intact.

Reduce Handle Time, Not Quality

Replace slow, error-prone Q&A with familiar digital interactions on your caller’s smartphones. Reduce AHT in agent-assisted workflows (and increase containment in self-service) by moving sensitive steps into fast digital flows.

Unmatched Security & Simplicity

Built on the Zero Knowledge Network®, Journey keeps regulated data out of your agents, bots, CCaaS, and recordings—without complicated integrations or compliance overhead.

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Built for Real-World Deployments

Journey apps are designed to be deployed quickly in enterprise environments and distributed through the platforms your teams already use.

Applications

Start with one app. Expand to a full secure workflow suite.

Deploy a single use case in minutes, then layer in additional apps—payments, authentication, signatures, forms, and identity—without rebuilding your stack.

Payments

Streamline PCI compliance, or remove yourself from regulatory scope altogether, across voice, chat, and digital customer interactions

  • Supports credit cards, ACH, and mobile wallets
  • Callers can share details via voice, DTMF, or digital
  • PCI 4.0 compliant with human and AI agents in voice and chat
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Authenticate — Passkeys

Passwordless caller authentication using familiar biometrics (Face ID, Touch ID, Windows Hello)

  • Biometric authentication without biometric regulatory requirements
  • Rapidly replace, or augment, standard KBA (Knowledge Based Authentication or voice biometrics
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Authenticate — OTP

One Time Passcodes (OTP) can be deployed in minutes to as a simple step-up, or fallback, method of authentication

  • Deployed in minutes in most environments, no agent or caller training required
  • Works in agent-assisted and self-service flows
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eSignatures

Collect legally binding signatures from callers, without reading the agreement scripts out loud

  • Contracts links delivered by SMS, RCS, or email
  • Version control, auditable, and delivered straight to your database of choice
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eForms

Collect complex forms with real-time validation while keeping sensitive inputs out of the conversation

  • Supports input validation, field conditions, API variables
  • Reduce rework caused by misheard or mistyped answers
  • Choose which inputs are made visible to agents and which are fed directly to your database of choice
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Identity Verification

Upgrade from “credit bureau questions” to document centric identity verification.

  • Scan and verify government issued photo IDs, extracting and normalizing text fields for data collection and verification
  • Optional biometric comparison (where applicable)
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Flexible Workflows

Sequence ~any smartphone capability into an MCP- or API-triggered workflow.

  • Build purpose-fit flows for your exact regulated use case
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Get Started

See which apps fit your workflows.

Tell us your top use cases—payments, authentication, onboarding, servicing, collections—and we’ll map the fastest path to production.

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