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Privacy Policy

Policy Maintainer: Julie Runda
Last Updated: 9/20/20

 

 

Journey’s online privacy policy governs personal information for https://journey.ai and https://partnerportal.journey.ai. This privacy policy applies solely to information collected by these websites. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Our Commitment to Online Security

Journey is founded on deeply held focus on security and privacy, and that extends to the users of our website. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Personal information is accessible only by staff designated to handle online requests. All Journey employees and contractors with access to personal information obtained on the Journey web sites are also bound to adhere to this policy.

Personal Information that Journey May Collect Online

Journey collects the following types of personal information for the purposes of providing helpful information to prospective or existing partners or customers: names, postal and e-mail addresses, phone, addressIP (internet protocol), and any necessary customer service information.

Journey may also collect business information from agents and resellers of our products and services which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.

Journey does not collect or maintain information from those actually known to be under the age of 13, and no part of our sites are structured to attract anyone under the age of 13.

How Your Information May Be Shared

We will not sell or rent your privacy information to anyone, ever.

We will use your information to respond to you regarding any reason you have contacted us.

In order to provide quality customer service, we may share your company name, street address and phone number to third parties outside of our organization to only fulfill customer requests you make; for example, engaging a 3rd party to provide specialized identity services or any other service requests processed on your behalf.

Unless you ask us not to, every once in a while we may contact you via email in the future to tell you about company events, new products or services, or changes to this privacy policy.

Journey may also release personal information to appropriate governmental authorities under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
  • Where your communication suggests possible harm to others.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via our Data Privacy Opt-out page on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

If your personal information changes, or you would like to review the personal information we may have on file, please contact us at our Data Privacy Opt-out page on our website.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Computer Tracking and Cookies

Our websites are not set up to track, collect or distribute personal information not expressly entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others; but again, these statistics contain no personal information and cannot be used to gather such information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Journey uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the Journey sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine, and are never tied to anything that could be used to identify you.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Problems and Complaints with our Privacy Policy

We take our customers’ feedback seriously. If you have a complaint about Journey’s compliance with this privacy policy, please contact us via our Data Privacy Opt-out page on our website.