Solutions for regulated customer interactions—built for humans and AI.
Journey.ai brings the customer’s smartphone into the conversation to complete payments, authentication, forms, signatures, and more—with Zero Knowledge® security—so sensitive data can bypass the contact center and return only verified results.
The old paradigm is “ask questions and hope.
The new paradigm is “send tools and prove outcomes.”
For decades, verbal Q&A has been the only method available to complete high-stakes workflows:
“Tell me your card number.”, “What’s your SSN?”, “Which of the following cars did you drive previously”
That approach creates unnecessary exposure—to agents, recordings, logs, analytics pipelines, and now AI. Journey replaces Q&A workflows with device-powered actions:
Customers complete sensitive steps on their smartphone, and agents (human or AI) receive the outcome—without receiving the raw data.
Use Cases
With new engagement tools comes new opportunities
IVR/IVA Self Service Containment
Modernize self-service with smartphone-first flows—faster completion, fewer drop-offs, and less exposure.
Password Reset
Replace slow Q&A and brittle knowledge-based flows with fast, verified digital steps.
HIPAA Compliance
Enable intake, disclosures, forms, uploads, and signatures while keeping sensitive data out of recordings and logs.
PCI Compliance
Keep payment data off agents and out of your environment while still delivering a smooth customer experience.
Account Opening
Combine forms, disclosures, signatures, and ID capture into a single guided flow.
Caller Authentication
Step up verification with passkeys and OTP—without knowledge-based questions.
Industries
Built for industries where security, CX, and regulatory burdens meet
If you handle regulated data in customer interactions, Journey helps you reduce exposure without sacrificing speed or CX.
Financial Services
Caller authentication, password reset, account opening, and high-risk authorizations—without trading CX for security.
Retail
Payments, account access, fraud reduction, and customer workflows that don’t rely on sharing secrets out loud.
Healthcare
Intake, consent, forms, and uploads that route PHI directly to the health record system—not into transcripts.
Utilities
Identity, payments, and service workflows that increase containment and reduce handle time.
SLED
Citizen services and high-trust workflows with better privacy, stronger verification, and lower operational burden.
Get Started
Ready to modernize regulated workflows?
See how Journey.ai helps you increase automation and reduce exposure—across voice, chat, and agentic AI.
