Helping human and AI agents do more—while seeing less.
Turn critical actions like payments, authentication, forms, and signatures into fast, mobile-first workflows—powered by Zero Knowledge® security.
Built for CCaaS, IVR/IVA, and agentic AI.
Delivered through API and MCP.
Overview
Regulated data is the bottleneck to automation.
AI is transforming self-service and real time agent assistance, but the highest value use cases, such as those involving payments, contracts, and identity, are largely off limits. Businesses and consumers are justifiably terrified at the prospect of telling an AI bot their SSN or credit card numbers.
Pause/resume and redaction are ineffective bandaids.
Journey flips the model: Keep sensitive data out of the interaction layer in the first place.
- Encrypt data at the source with patented Zero Knowledge
- Route it directly to necessary endpoints, bypassing AI and CCaaS tech stacks entirely
- Reduce regulatory scope without sacrificing CX
- Increase containment without creating new security risk
- Turn “high-stakes” workflows into deterministic, auditable steps
Journey Apps
Deploy critical workflows in minutes
Journey Apps are ready-to-deploy building blocks you can configure and launch quickly—then orchestrate from human agents, IVRs, or AI agents.
Authentication
Passwordless caller authentication using familiar biometrics (Face ID, Touch ID, Windows Hello).
Payments
De-scoped payments across voice, chat, and digital—purpose-built for contact center workflows.
Documents
Collect signatures and sophisticated eforms, all while on the call and without exposing sensitive details.
Flexible Workflows
With 40+ composable actions, the possibilities for multi-step workflows to design a custom solution are endless.
From “audio-only” to blended voice + digital—without exposing sensitive data.
Your agent, IVR/IVA, or AI triggers a Journey workflow (API or MCP).
The customer completes the task on their smartphone (payments, passkeys, forms, signatures, uploads, and more).
Encrypted data routes directly to the systems that need it—while agents and AI receive verified results and status.
Results
- Higher containment
- Shorter handle time
- Improved Security + reduced regulatory scope
Recognized. Proven. Built for real deployments.
Journey is built for the workflows enterprises actually need—where data sensitivity, fraud risk, and compliance requirements are non-negotiable.
Get Started
Ready for your agents to do more, while seeing less?
See how Journey.ai helps your agents and AI agents complete payments, authentication, and documents without bringing sensitive data into scope.
