The Basic Experience of Calling a Contact Center Hasn’t Changed in 30 Years. Why?
Our smartphones have revolutionized the way we live life. Their embedded sensors and digital capabilities change the way we live our lives. Consider the…
Tag: Biometrics
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The Many Faces of Authentication
Why Versus How: Evaluating the Reason for the Authentication to Determine the Best Method There seems to be much variation in how the authentication…
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The DNA of Identity
Identity can be both simple and complex. When identity is important, how accurate and foolproof does it need to be? Online identity can be…
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Protecting Company Assets With Something Better Than Passwords
A lot of effort and thought goes into protecting company assets, but at the end of the day, most of the time it comes…
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Reality Check: There’s Far Too Much Friction AND Fraud in Contact Centers
There’s a general consensus around the idea that business leaders must choose between fighting fraud and creating friction on the customer. Since we are…
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And The Breach Goes On….
Yahoo disclosed that a breach in August 2013 by a group of hackers had compromised 1 billion accounts. In October of 2017, Yahoo changed…