The Basic Experience of Calling a Contact Center Hasn’t Changed in 30 Years. Why?
Our smartphones have revolutionized the way we live life. Their embedded sensors and digital capabilities change the way we live our lives. Consider the…
Tag: Fraud
14 results found
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Privacy, It’s Not Just for Breakfast Any More!
Like any new technology, the internet (which constantly introduces new technology) has unintended consequences…. As the internet has evolved from an information sharing…
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The Many Faces of Authentication
Why Versus How: Evaluating the Reason for the Authentication to Determine the Best Method There seems to be much variation in how the authentication…
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What do Identity Fraud and a Wilting Head of Lettuce have in Common?
Neither one has to last very long to have an impact…. With all the talk of lettuce and political longevity, it strikes me…
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What questions should be asked of anyone handling your sensitive data?
It seems every day a new company pops up to handle identity and related sensitive data; what should they do to earn your trust?…
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In Today’s Digital World, a Security Blanket is not Enough!
Surveillance based security takes many forms – seemingly more every day, yet the fraudsters are undaunted. According to Dark Reading (January 15, 2008) “Most…
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Protecting Company Assets With Something Better Than Passwords
A lot of effort and thought goes into protecting company assets, but at the end of the day, most of the time it comes…
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Reality Check: There’s Far Too Much Friction AND Fraud in Contact Centers
There’s a general consensus around the idea that business leaders must choose between fighting fraud and creating friction on the customer. Since we are…
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Reducing the Scope of Compliance with Journey
The compliance landscape for businesses has been steadily becoming more complex, costly, and fraught with risk over the past few years. Not only are…
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And The Breach Goes On….
Yahoo disclosed that a breach in August 2013 by a group of hackers had compromised 1 billion accounts. In October of 2017, Yahoo changed…