The Basic Experience of Calling a Contact Center Hasn’t Changed in 30 Years. Why?
Our smartphones have revolutionized the way we live life. Their embedded sensors and digital capabilities change the way we live our lives. Consider the…
Tag: Identity
10 results found
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Imagine an Internet Safe For Our Children….
People Say I’m a Dreamer, but I’m Not the Only One. The news stories are all around us. Online stalker jailed for nine years,…
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What do Identity Fraud and a Wilting Head of Lettuce have in Common?
Neither one has to last very long to have an impact…. With all the talk of lettuce and political longevity, it strikes me…
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The DNA of Identity
Identity can be both simple and complex. When identity is important, how accurate and foolproof does it need to be? Online identity can be…
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What questions should be asked of anyone handling your sensitive data?
It seems every day a new company pops up to handle identity and related sensitive data; what should they do to earn your trust?…
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And The Breach Goes On….
Yahoo disclosed that a breach in August 2013 by a group of hackers had compromised 1 billion accounts. In October of 2017, Yahoo changed…
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Avaya and Journey at HIMSS 2022 – Discover New Connected Patient Experiences
COVID-19 forced companies across the healthcare continuum to adapt, and now the future of patient engagement is here. Organizations need to deliver an integrated,…
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Facial Biometrics – DONE RIGHT
I do wonder whether this news story about the IRS quickly ditching facial biometrics is a knee jerk reaction to a poorly implemented system…
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“Cheers” and the Internet – Where Everybody Knows Your Name
While it may be nice that everyone at a favorite gathering place knows your name, this is certainly not the case with the Internet.…
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Trademark, Shmademark … Who really cares?
A few weeks ago, Journey was officially awarded the trademark “Zero Knowledge Network”. This is important to us because this trademark embodies a great…