Here’s a short list of things Journey can do beyond identity verification, authentication, and seamless customer onboarding.
- Pay an outstanding balance with online ID document validation, face recognition and liveness detection.
- Secure appointment reminders by replacing the display of sensitive information to agents with proof of ownership.
- Manage subscription renewals with in-call payments using Zero-Knowledge technology.
- Deter a surge of inbound calls during a disruption with notifications and messaging at the outset.
- Set up a payment plan in real-time on a mobile device fitted with an anchor of trust reducing fraud and improving customer experience.
- Improve technical support and customer satisfaction by removing the customer interrogation at the beginning of each call.
- In a web browser virtual private room:
- fill in forms
- view catalogs
- verify identity
- pay for goods and services
- exchange documents and photos
- sign contracts and terms and conditions
