Congratulations To Our 2022 Winners & Finalists
Winners:
Best of Enterprise Connect Overall Winner:
- UJET: CX Intercloud, a new product that advances application redundancy for UJET’s contact center platform running across multiple public clouds
Category Winners:
Best Innovation in Customer Experience:
Winners (four-way tie):
- 8×8: 8×8 Agent Workspace.
- IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.
- Journey: Journey Elevate Orchestration Engine
- LiveVox: SpeechIQ with Quality Management, seamlessly integrating multi-channel interaction analytics with robust quality management tools.
Most Innovative Use of AI
Winner:
- Virsae: VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged Work From Home (WFH) environments.
Runner-up
- Thrio: ThrioRedact, a new AI-powered data loss prevention capability to help reduce the risk of personally identifiable information falling into the wrong hands.
Best Innovation for Virtual Meetings:
Winners (tie)
- BlueJeans by Verizon: BlueJeans Studio, which brings professional-grade production tools to BlueJeans Events, giving organizations and creators the ability to easily produce TV-quality live streams.
- Vonage: For a product to be announced next month.
Best Innovation for Meeting Rooms
Winner:
- DTEN: DTEN Onboard
Runner-up
- Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.
Best of Enterprise Connect Overall Finalists:
- Amazon Web Services: Automated Chatbot Designer, a recently launched feature of Amazon Lex that helps customers design conversational bots using existing conversation transcripts in hours rather than weeks.
- Five9: Agent Assist (Version 2.0).
- IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.
- RingCentral: Meeting Summaries (Phase Two Version).
- Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.
