High-veracity authentication in seconds.
Journey Authentication makes caller authentication fast, private, and repeatable—using Passkeys for the best user experience and OTP as a universal fallback. Triggered by human agents or AI agents, powered by Zero Knowledge®.
Built on the Zero Knowledge Network® to keep regulated data out of agents, AI, and recordings.
Passkeys
Passwordless authentication customers recognize—Face ID, Touch ID, Windows Hello.
Replace knowledge-based questions with a modern, cryptographic proof of identity. The customer authenticates on their own device with familiar biometrics. Your agent (or AI) receives a simple verified/not verified result—without ever collecting sensitive inputs.
- Higher veracity than “shared secrets” and knowledge-based questions
- Designed for voice + digital contact center workflows
- Fast, frictionless, and out of scope from biometric regulations
ONE-TIME PASSCODES (OTP)
Secure One Time Passcodes (OTP), deployable in minutes.
Not every interaction is passkey-ready. OTP provides a simple, fast, widely compatible method for verifying a caller using time-limited codes delivered to a verified destination. Ideal as a fallback, or as step-up authentication for medium-risk workflows.
- Time-limited codes reduce replay risk
- Works broadly across devices and customer populations
- Clean audit trail for verification attempts
HUMAN + AI READY
The easiest button for regulated & high-risk actions.
Authentication is where AI self-service stalls and fraud succeeds. Journey makes verification a tool your agents and AI can invoke instantly:
- Agent or AI triggers authentication
- Customer verifies on their device
- Journey returns the result—not the sensitive data
Up to 75% AHT savings and 95% digital adoption when sensitive steps move into guided digital flows.
AHT Savings
Digital Adoption
The future is passwordless
Replace KBA friction without voice biometric overhead
Legacy approaches either frustrate customers (KBA) or introduce new risks and regulatory burdens. Journey adds a modern, device-backed layer of assurance—without turning authentication into a long interrogation.
- Fewer questions, less handle time
- Better customer experience
- Higher-veracity proof when it matters most
Use Cases
Use Authentication wherever you authorize something valuable.
- Account access and account recovery
- Password reset and credential changes
- Address changes and profile updates
- Disputes, chargebacks, and high-risk servicing
- Collections, payment arrangements, and disbursements
- “Step-up” verification before exposing sensitive account details
Get Started
Get a Personalized Authentication Demo
We’ll tailor the demo to your environment (CCaaS, AI agent platform, channels) and your highest-risk workflows—then map the fastest path to production.
Keep Exploring
Additional Journey Apps
Payments
De-scoped payments across voice, chat, and digital—purpose-built for contact center workflows.
Documents
Collect signatures and sophisticated eforms, all while on the call and without exposing sensitive details.
Flexible Workflows
With 40+ composable actions, the possibilities for multi-step workflows to design a custom solution are endless.