PCI compliance meets award winning CX
Let customers complete payments through a secure flow while your agents, CCaaS, and AI remain out of the sensitive data path. Faster experiences, stronger privacy, and simpler compliance.
Works with your payment processor—and supports modern payment methods including Apple Pay and Google Pay.
Digital Payments
A better way to pay—without a call transfer.
Send a secure link by SMS, RCS, email, or in-chat. Customers complete payment in their mobile browser, using the payment methods they already trust. Your environment receives confirmation and status—without collecting raw card data.
- Designed for PCI de-scoping strategies (keep card data out of agents, bots, and recordings)
- Mobile-first experience customers actually finish
- Supports tokenized payments and mobile wallets (including Apple Pay and Google Pay)
voice & DTMF Payments
Take voice and DTMF payments—without an SBC integration.
Legacy “call-path” solutions add cost, fragility, and deployment friction. Journey uses API-first integrations to support agent-assisted and self-service payment flows without appliances sitting in the call path.
- No call-path hardware or fragile routing changes
- Supports self-serve and agent-assisted use cases
- Keep sensitive card data out of your contact center stack
All-In-One
Expand from payments to complete ordering—and beyond.
Payments are rarely the only step. Add signatures, forms, document capture, and identity verification to complete end-to-end workflows without rebuilding your experience or exposing sensitive inputs.
- eSignatures: approvals and authorizations in-session
- eForms: dynamic forms with validation
- Document capture: upload and verification flows (as needed)
- Authentication: step-up verification for higher-risk transactions
No Exposure of Sensitive Info
Keep your agents informed and connected
No more blind transfers to payment IVRs. With Journey, agents see visual progress updates as the customer completes payment. If the customer gets stuck, the agent can reclaim the interaction in real time.
Get Started
Get a Personalized Payment Demo
We’ll tailor the demo to your channel (voice, chat, IVA/IVR), your processor, and your compliance goals—then show the fastest path to production.
Keep Exploring
Additional Journey Apps
Bundle payments with authentication, signatures, and forms to eliminate sensitive back-and-forth and raise containment across more workflows.
Authentication
Passwordless caller authentication using familiar biometrics (Face ID, Touch ID, Windows Hello).
Payments
De-scoped payments across voice, chat, and digital—purpose-built for contact center workflows.
Documents
Collect signatures and sophisticated eforms, all while on the call and without exposing sensitive details.