Integrations built for where interactions start—and where data must end up.
Journey connects three things: the system that invokes the workflow, the customer’s device where sensitive steps happen, and the destination systems that should receive the data. Agents and AI get results—not raw inputs.
Integration isn’t one connection. It’s a chain.
1
The Invoking System
who asks for the workflow
Examples:
- CCaaS agent desktop
- IVR / IVA self-service
- Chat experiences
- AI agents / agentic AI platforms
- RPA and workflow automation systems
How Journey connects:
- REST APIs
- MCP servers (for AI tool invocation)
- Native marketplace / embedded experiences (where available)
2
The Customer Device
where the sensitive step happens
Examples:
- Mobile browser workflows
- Secure links delivered via SMS/RCS/email/QR
- Device sensors and built-in capabilities (camera, biometrics, wallets)
How Journey connects:
- Browser-first experiences (no app download required for most flows)
- APIs, SDKs, and optional deeper integration patterns when needed
3
Destination Systems
Who should receive the data
Examples:
- Payment processors / gateways
- CRM / ERP / EHR systems
- Mainframes and internal databases
- Government and third-party data sources (as applicable)
How Journey connects:
- Encrypted delivery + routing to the destination system
- Tokens, confirmations, and proof artifacts back to the invoker
For Platforms & Strategic Partners
Start with one workflow. Expand from there.
- Pick the first high-value regulated workflow (payments, authentication, documents, identity verification..)
- Identify the invoker + destination systems
- Choose API vs MCP (or both)
- Launch, measure outcomes, and expand into adjacent workflows