Support

Have a question, concern, or request? Please reach out to us.

Partner Support

If you are a current Journey partner, please login and use the support form by clicking the button below.

Partner Portal Login

Customer Support

For Journey Customers and all other support requests, please use the general support form by clicking the button below.

Get Support

Support Phone Number

+1 (303) 970-8001

Support Email Address

support@journeyid.com

Support Hours

Monday through Friday, 8am to 5pm Mountain Time (US).

Support Holidays

Last Monday in May – Memorial Day
4 July – Independence Day
First Monday in September – Labor Day
Last Thursday & Friday in November – Thanksgiving Holiday
24 and 25 December – Christmas Holiday
31 December, 1 Jan – New Years Holiday

Note: If a holiday falls on a Sunday, the holiday may be observed on the following Monday. If the holiday falls on a Saturday, the holiday may be observed on the preceding Friday.